Terms and Conditions
Terms and Conditions
Effective from 19 October 2026
1. General Provisions
1.1. These Terms and Conditions of Sale govern the purchase of goods from the EstCrafts online store, available at www.estcrafts.ee.
1.2. The owner of the online store and the seller of the goods is:
Company name: Estlon OÜ
Registration number: 17426987
VAT registration number: EE103040310
Address: Lille tn 2, Paralepa alevik, 90403 Haapsalu linn, Lääne maakond, Eesti
Email: info@estcrafts.ee
Phone: +372 5394 2771
1.3. These Terms and Conditions of Sale govern the rights and obligations arising between the online store and the buyer when purchasing goods.
1.4. By placing an order, the buyer confirms that they have read and agree to these Terms and Conditions of Sale.
1.5. These Terms and Conditions of Sale do not restrict the buyer's statutory rights. If any provision conflicts with a mandatory legal requirement, the applicable law shall prevail.
2. Products and Prices
2.1. The online store sells wooden kitchen utensils, cutting boards, serving trays, household items, handicrafts and other products.
2.2. All prices displayed in the online store are in euros and include VAT in accordance with applicable legislation. The VAT rate for products subject to the standard rate in Estonia is 24%.
2.3. The delivery fee is not included in the product price unless otherwise stated in the online store.
2.4. The delivery cost depends on the shipping method selected by the buyer and is displayed in the shopping cart or at checkout before the order is confirmed.
2.5. The wood grain, color and other natural characteristics of wooden products may differ from those shown in the product photos. Such natural variations do not in themselves constitute product defects.
2.6. The seller makes reasonable efforts to ensure that product descriptions, prices and stock availability displayed in the online store are accurate.
2.7. In the event of an obvious pricing or technical error, the seller will contact the buyer to resolve the situation. The buyer's statutory rights will be respected.
3. Placing an Order
3.1. To place an order, the buyer selects the desired products and adds them to the shopping cart.
3.2. The buyer selects a suitable delivery method, enters the required contact and delivery details, and chooses a payment method.
3.3. Before confirming the order, the buyer is shown the total order amount, including VAT and any applicable delivery costs.
3.4. When placing an order, the buyer must provide accurate and complete information.
3.5. After placing an order, an order confirmation will be sent to the buyer's email address.
3.6. The sales contract is considered concluded once the order has been confirmed and payment has been made, unless otherwise agreed between the parties.
3.7. If the ordered product cannot be delivered, the seller will inform the buyer as soon as possible. The buyer will be offered the option to choose a replacement product, wait until the product becomes available, or receive a refund of the amount paid.
4. Payment
4.1. The following payment methods are available for orders placed in the online store:
Bank transfer
Montonio pangamaksed
Montonio kaardimaksed
Apple Pay ja Google Pay, kui need on ostja seadmes ning valitud makseviisi puhul toetatud
4.2. The available bank payment and card payment options are displayed to the buyer during checkout.
4.3. For a standard bank transfer, the buyer will be provided with the necessary payment details. The order number must be included in the payment reference.
4.4. Processing of orders paid by bank transfer begins once the payment has been received in the seller's bank account.
4.5. Electronic payments are processed using secure payment solutions provided by the respective payment service provider.
5. Delivery of Goods
5.1. The online store offers the following delivery options in Estonia:
Parcel lockers:
Omniva
DPD
Unisend
SmartPosti
Courier services:
Omniva
DPD
Unisend, if the service is available at checkout
SmartPosti
5.2. The buyer is shown the delivery methods available at the time of checkout and their respective prices.
5.3. Delivery to parcel lockers in Estonia is free for orders of €49 or more.
5.4. Free delivery does not apply to courier services. The courier delivery fee is displayed to the buyer before the order is confirmed.
5.5. Orders are generally prepared for dispatch within 1–3 business days after payment has been received.
5.6. Once the goods have been handed over to the shipping company, the delivery time depends on the selected carrier, destination and other shipping conditions.
5.7. If the delivery time is longer than usual, the seller will inform the buyer as soon as possible.
5.8. Unless otherwise agreed between the parties, the goods shall be delivered to the buyer no later than 30 days after the conclusion of the contract.
5.9. The buyer is responsible for ensuring that the contact and delivery information provided when placing the order is accurate.
5.10. If the goods arrive in damaged packaging or the product shows signs of damage during transport, we ask the buyer to notify the seller as soon as possible. If possible, we recommend taking photographs of the damage. A delay in reporting the damage does not affect the buyer's statutory rights.
5.11. In accordance with applicable law, the risk of accidental loss of or damage to the goods generally passes to the consumer upon taking physical possession of the goods.
6. Order Cancellation
6.1. If the buyer wishes to cancel or modify an order before the goods have been dispatched, we ask them to contact us as soon as possible at info@estcrafts.ee.
6.2. If the order has not yet been dispatched, the seller will make reasonable efforts to accommodate the buyer's request.
6.3. If the goods have already been dispatched, the consumer may exercise their statutory right of withdrawal.
7. 14-Day Right of Withdrawal
7.1. The consumer has the right to withdraw from a sales contract concluded through the online store without giving any reason within 14 days from the date of receipt of the goods.
7.2. If the goods in a single order are delivered separately, the withdrawal period begins upon receipt of the last item.
7.3. To exercise the right of withdrawal, the buyer must submit an unequivocal statement of withdrawal to the seller before the expiry of the 14-day period.
7.4. The withdrawal statement may be submitted by email to info@estcrafts.eeThe statement may be submitted in any form and must clearly express the buyer's intention to withdraw from the sales contract.
7.5. To help us process the withdrawal statement more quickly, we kindly ask the buyer to include their name, order number, products to be returned and contact details, if possible.
7.6. The seller's prior consent is not required to submit a withdrawal statement.
7.7. Upon receiving the withdrawal statement, the seller will provide the buyer with the necessary details for returning the goods via a suitable parcel locker or another return method.
7.8. The buyer must send or hand over the returned goods to the seller no later than within 14 days of submitting the withdrawal statementunless otherwise agreed between the parties.
7.9. In the case of a standard withdrawal within 14 days the buyer is responsible for the direct costs of returning the goods.
7.10. The buyer may inspect the goods and check their characteristics in the same way as they would be able to in a physical store.
7.11. If the buyer has used the goods beyond what is necessary to establish their nature, characteristics and functioning, the seller may be entitled to claim compensation for any reduction in the value of the goods in accordance with applicable law.
7.12. Opening the product packaging does not, in itself, exclude the right of withdrawal.
7.13. The buyer must package the goods being returned in a way that helps prevent damage during transport.
8. Refunds
8.1. In the event of withdrawal from the sales contract, the seller shall refund the buyer all payments received for the goods covered by the withdrawal, including the original delivery costs to the extent required by law.
8.2. If the buyer chose a delivery method that is more expensive than the least expensive standard delivery method offered by the seller, the seller is not required to reimburse the additional cost of the more expensive delivery method.
8.3. The refund will be made without undue delay, but no later than within 14 days of receiving the withdrawal statement.
8.4. The seller has the right to withhold the refund until the goods have been received back or the buyer has provided proof of having sent the goods back, whichever occurs first.
8.5. Refunds are generally made using the same payment method that the buyer used to pay for the order, unless the buyer agrees to an alternative arrangement.
8.6. No additional fees will be charged to the buyer for the refund.
8.7. If the buyer returns only part of an order, the refund of delivery costs will be determined in accordance with applicable law and the specific circumstances of the order.
9. Defective Products and Complaints
9.1. The seller is liable for any lack of conformity of goods sold to a consumer with the terms of the contract that becomes apparent within two years from the date the goods are handed over.
9.2. If a defect is discovered in a purchased product, we ask the buyer to contact us:
Email: info@estcrafts.ee
Phone: +372 5394 2771
9.3. When submitting a complaint, we ask the buyer, if possible, to provide the order number, describe the problem and attach photos showing the defect.
9.4. In the case of defective goods, the consumer has the right to request the repair or replacement of the product in accordance with the conditions provided by law.
9.5. If repair or replacement is not possible or appropriate under the conditions provided by law, the consumer may be entitled to a price reduction or withdrawal from the sales contract.
9.6. In the case of a justified complaint, the seller shall bear the necessary costs associated with remedying the defect, including applicable transportation costs.
9.7. The seller shall respond to the consumer's written complaint within 15 days of receiving it. If resolving the complaint requires more time, the buyer will be informed of the reason for the delay and a new reasonable deadline.
9.8. Natural variations in the color and grain pattern of wood do not in themselves constitute defects. The seller is also not liable for damage caused by improper use or maintenance of the product, unless the damage results from a defect for which the seller is responsible.
9.9. This section does not limit the consumer's statutory rights.
10. Product Care and Maintenance
10.1. When using and caring for wooden products, the instructions provided with the product and the care recommendations published in the online store must be followed.
10.2. Wooden products should generally not be washed in a dishwasher, soaked in water for extended periods, or left in a damp environment for prolonged periods, unless otherwise stated in the instructions for the specific product.
10.3. Proper care helps preserve the appearance and functionality of wooden products.
10.4. The obligation to follow care instructions does not exclude the seller's liability for manufacturing defects or other defects for which the seller is responsible under applicable law.
11. Processing of Personal Data
11.1. The seller processes the buyer's personal data for the purposes of fulfilling orders, processing payments, delivering goods, providing customer service and complying with legal obligations.
11.2. To fulfill orders, the necessary personal data may be shared, to the extent required, with payment service providers, shipping companies and other service providers involved in order fulfillment.
11.3. Further details on the processing of personal data are provided in the online store's Privacy Policy.
12. Dispute Resolution
12.1. If the buyer has any questions, complaints or disputes related to the online store, we ask them to first contact the seller at info@estcrafts.ee.
12.2. The seller will make reasonable efforts to resolve any disputes through negotiations.
12.3. If the consumer and the seller are unable to reach an agreement, the consumer may refer the dispute to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority, provided that the dispute falls within the Committee's jurisdiction.
12.4. Consumer Disputes Committee website: www.komisjon.ee
12.5. The buyer also has the right to seek protection of their rights before a competent court.
13. Amendments to the Terms and Conditions of Sale
13.1. The seller reserves the right to amend the Terms and Conditions of Sale by publishing the updated terms in the online store.
13.2. As a general rule, the terms and conditions in effect at the time the order was placed shall apply to the order, unless otherwise required by law.
13.3. Amendments to the terms and conditions do not restrict the buyer's statutory rights that have already arisen.v